Returns, Exchanges, Complaints of the enerotrade.com store

Returns (Withdrawal from the Contract)

• Every customer who is a consumer or an entrepreneur with consumer rights has the right to withdraw from the sales contract within 14 days from receiving the product – without giving any reason.

• The right of withdrawal also applies to slightly used products, provided they show no signs of permanent wear and are complete.

• To exercise the right of withdrawal, you must complete the return form and send it by e-mail or together with the returned product to the address:

TRENTIX SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Aleje Jerozolimskie 109 / 70, 02-011 Warsaw

• The refund will be made no later than 14 days from the receipt of the returned product or confirmation of its shipment.

• The refund will be processed using the same payment method used for the purchase.

• Details of the procedure can be found in the Instruction on Withdrawal from the Contract.

Exchanges

• Product exchanges are possible for other items available in the store – contact us by e-mail or via the return form to arrange the details.

• Both new and slightly used products are eligible for exchange (according to the return conditions).

Complaints

• Complaints regarding non-compliance of the goods with the contract, damage, defects, or other issues may be submitted using the complaint form, by e-mail, or in writing to the company’s address.

• We process complaints within up to 14 days of receiving the notification.

• If the complaint is deemed valid:

  • we will repair the product,

  • replace it with a new one,

  • or refund the purchase price – according to the customer’s request.

• All shipping costs for complaints and returns are covered by the store.

• Products are covered by a 12-month manufacturer’s warranty (unless a different warranty period is specified on the product page).

Full terms and conditions for returns, exchanges, and complaints can be found in our Store Regulations.