{"id":8833,"date":"2025-08-27T06:46:46","date_gmt":"2025-08-27T06:46:46","guid":{"rendered":"https:\/\/grelse.com\/?page_id=8833"},"modified":"2026-03-05T16:51:21","modified_gmt":"2026-03-05T16:51:21","slug":"formulaire-de-reclamation","status":"publish","type":"page","link":"https:\/\/enerotrade.com\/fr\/formulaire-de-reclamation\/","title":{"rendered":"Formulaire de r\u00e9clamation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8833\" class=\"elementor elementor-8833\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-252f303 e-flex e-con-boxed e-con e-parent\" data-id=\"252f303\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02cca8c elementor-widget elementor-widget-text-editor\" data-id=\"02cca8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"enero-container\">\n<h1>Formulaire de r\u00e9clamation<\/h1>\nRemplissez le formulaire afin de signaler une r\u00e9clamation concernant un produit achet\u00e9 dans la boutique en ligne <strong>enerotrade.com<\/strong>. Veuillez joindre une description du d\u00e9faut ainsi qu\u2019une documentation (p. ex. des photos).\n<div class=\"enero-card\">\n\n<strong>Informations importantes :<\/strong>\n<ul>\n \t<li><strong>Article d\u00e9fectueux :<\/strong> Merci de nous contacter <strong>dans les 5 jours ouvrables suivant la livraison<\/strong> et de joindre <strong>une\/des photo(s)<\/strong> comme preuve.<\/li>\n \t<li><strong>Article incorrect re\u00e7u :<\/strong> Merci de nous contacter avec les informations de commande et <strong>une\/des photo(s)<\/strong> comme preuve.<\/li>\n \t<li><strong>Retour :<\/strong> N\u2019envoyez aucun produit avant d\u2019avoir re\u00e7u de notre part <strong>l\u2019adresse de retour correcte<\/strong>.<\/li>\n \t<li><strong>\u00c9change :<\/strong> Nous ne proposons <strong>aucun \u00e9change<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<div class=\"enero-card\">\n<h3>Donn\u00e9es du client :<\/h3>\n<ul>\n \t<li>Nom et pr\u00e9nom : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n \t<li>Adresse : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n \t<li>Adresse e-mail : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n \t<li>T\u00e9l\u00e9phone de contact : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n<\/ul>\n<\/div>\n<div class=\"enero-card\">\n<h3>D\u00e9tails de la commande :<\/h3>\n<ul>\n \t<li>Num\u00e9ro de commande : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n \t<li>Date de commande : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n \t<li>Date de livraison \/ date de r\u00e9ception : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/li>\n<\/ul>\n<\/div>\n<div class=\"enero-card\">\n<h3>Produit faisant l\u2019objet de la r\u00e9clamation :<\/h3>\n&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..\n\n<\/div>\n<div class=\"enero-card\">\n<h3>Description du d\u00e9faut \/ motif de la r\u00e9clamation :<\/h3>\n&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..\n\n<\/div>\n<div class=\"enero-card\">\n<h3>Pi\u00e8ces jointes (recommand\u00e9es) :<\/h3>\n<ul>\n \t<li>Photo(s) du produit et de l\u2019emballage<\/li>\n \t<li>Photo des \u00e9tiquettes \/ marquages (si pertinent)<\/li>\n<\/ul>\n<\/div>\n<div class=\"enero-card\">\n<h3>Solution souhait\u00e9e (selon ce qui est l\u00e9galement autoris\u00e9) :<\/h3>\n<ul>\n \t<li>[ ] Mise en conformit\u00e9 (r\u00e9paration), si possible<\/li>\n \t<li>[ ] Remplacement, si possible<\/li>\n \t<li>[ ] R\u00e9duction du prix<\/li>\n \t<li>[ ] Remboursement (r\u00e9solution du contrat, si les conditions l\u00e9gales sont remplies)<\/li>\n<\/ul>\nDate : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;\n\nSignature (si formulaire papier) : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;\n\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formulaire de r\u00e9clamation Remplissez le formulaire afin de signaler une r\u00e9clamation concernant un produit achet\u00e9 dans la boutique en ligne enerotrade.com. Veuillez joindre une description&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8833","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/pages\/8833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/comments?post=8833"}],"version-history":[{"count":27,"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/pages\/8833\/revisions"}],"predecessor-version":[{"id":34411,"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/pages\/8833\/revisions\/34411"}],"wp:attachment":[{"href":"https:\/\/enerotrade.com\/fr\/wp-json\/wp\/v2\/media?parent=8833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}